Front Office Manager - The Willard InterContinental Washington
IHG•Washington, DC
•$65,000 - $75,000•Onsite
About The Position
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 3 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
Nice To Haves
- Other languages preferred
Responsibilities
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we’re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
- Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.
Benefits
- paid time off
- medical/dental/vision insurance
- 401k
- impressive room discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
