Front Office Manager - The Lion

The Westin Riverfront Resort & Spa•Vail, CO

20h•$63,000 - $80,000•Onsite

About The Position

The Front Office Manager leads the front office team at The Lion, an intimate mountain retreat in Vail, Colorado. The role focuses on personalized service for owners and guests, team leadership, property readiness, and smooth coordination with other departments. The manager works closely with owners and guests and helps shape thoughtful, authentic guest experiences while maintaining The Lion’s service standards. This is a full-time, year-round position. The schedule is primarily weekends and some holidays, with flexibility on the other three days. Typical hours are 9 a.m. to 5 p.m. The manager covers front desk shifts when needed and is on call several days a week. The stated pay rate is $63,000–$80,000, depending on experience. The start date is ASAP.

Requirements

3–5 years of progressive front office or hotel operations experience.
1–2 years in a supervisory or leadership role.
Understanding of the needs of a condotel, vacation rental, or owner-focused environment.
Ability to build trusted relationships and deliver personalized service.
Emotional intelligence, strong communication, and a hands-on approach to coaching, team development, and performance management.
Ability to collaborate across departments and build working relationships with Housekeeping, Maintenance, and leadership.
Ability to stay composed under pressure and resolve conflicts thoughtfully.
Operational knowledge and problem-solving skills to address challenges while maintaining high service standards.

Responsibilities

Hire, train, coach, schedule, and conduct performance reviews for front office employees; address employee concerns and disciplinary matters as needed.
Lead by example on the front lines, cover front desk shifts when needed, and remain on call several days a week.
Ensure owners and guests receive attentive, personalized service.
Oversee pre-arrival inspections, check-out inspections, and monthly property walkthroughs to maintain property standards.
Communicate proactively with Maintenance, Housekeeping, and the General Manager to align priorities and address issues promptly.
Approve payroll and manage ordering of office supplies, breakfast provisions, and team uniforms.