The Westin Cincinnati - Assistant Director Front Office OEM

Aimbridge Hospitality•Cincinnati, OH

About The Position

The Assistant Director of Front Office assists with directing and administering all Front Office operations to support outstanding guest service and financial profitability. The role also provides assistance with rooms financial reporting as needed and directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities. Exempt managers customarily and regularly direct the work of at least three full-time associates or their equivalents. Their primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and involve discretion and independent judgment more than 50 percent of the time.

Requirements

A bachelor’s degree in Business or Hospitality Management and at least 3 years of progressive Front Office management experience in a hotel with 500 or more rooms and meeting space is preferred.
An applicable associate’s degree and at least 1 year of Front Office management experience is required.
Customarily and regularly direct the work of at least 3 full-time associates or their equivalents as an exempt manager.
Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and involve discretion and independent judgment more than 50 percent of the time.
Work as much of each workday as necessary to complete job responsibilities.
Be certified to respond to emergencies, including operation of the Fire Panel and communication with emergency personnel.

Nice To Haves

Specific brand experience.
OnQ property management system (PMS) certification, as defined by the property.
Experience in a hotel with 500 or more rooms.
Previous management-level experience.

Responsibilities

Assist with directing and administering Front Office operations, including guest service and registration, room inventory and availability, service standards and initiatives, product quality, cost controls, profitability, revenue-team marketing initiatives, systems use and management, budgeting and forecasting, department management, policy implementation and enforcement, and meeting participation and facilitation.
Monitor and develop associate performance through supervision, professional development, scheduling, counseling, evaluations, recognition, and rewards.
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
Initiate and implement marketing and up-selling techniques to promote hotel services and facilities, maximize room occupancy, and increase overall revenue.
Implement and monitor corporate marketing programs.
Ensure associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and the local area and events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview, and train associates.
Participate in the Property Manager on Duty program.
Maintain certification to respond to emergencies, including operating the Fire Panel and communicating with emergency personnel such as Police and Fire Department.
Complete tasks or projects as assigned or required.
Provide assistance with rooms financial reporting as needed.
Provide directional support and guidance to the property Guest Loyalty Manager.