Front Office Manager- Hyatt Place

Merete Hotel Management•Eugene, OR

2d•$48,000 - $52,000

About The Position

The Front Office Manager effectively manages the overall operations of the Front Desk and ensures Front Desk Agents are properly trained in guest service, safety, and Front Desk operating procedures. The role oversees team-member selection, training, supervision, development, scheduling, discipline, and counseling in accordance with hotel policies and procedures, and supports the achievement of sales, cost, profit, guest-satisfaction, and associate-performance objectives. The manager monitors payroll hours and reports, completes reports and paperwork such as forecasts, budgets, and action plans, and schedules and conducts departmental meetings. The position requires applying the company handbook and employment and labor laws fairly, following predictive scheduling laws and regulations, maintaining audit standards, and promoting a respectful, productive, and safe workplace. Regular, reliable attendance and punctuality are essential. Work takes place at the Front Desk and in the hotel lobby. The role involves prolonged standing and frequent repetitive bending, twisting, crouching, lifting, carrying, pushing, and pulling. The work environment may include computers, telephones, fluorescent lighting, office and lobby noise, crowds, and possible exposure to fumes, chemicals, vibrations, humidity, dust, cold, and heat.

Requirements

Prior customer service experience.
Experience working with computers and operating keyboards.
Prior cash-handling experience.
Pass a criminal background check.
Regular and reliable attendance and punctuality.

Nice To Haves

Supervisory experience is preferable.
A valid driver’s license with an acceptable driving record may be required.

Responsibilities

Manage the overall operations of the Front Desk.
Ensure Front Desk Agents are trained in guest service, safety, and Front Desk operating procedures.
Select, train, supervise, develop, schedule, discipline, and counsel team members in accordance with hotel policies and procedures.
Follow predictive scheduling laws and regulations and monitor payroll hours and reports.
Conduct performance appraisals and demonstrate positive leadership that inspires team members to meet or exceed standards.
Apply the company handbook and employment and labor laws fairly and equitably.
Complete reports and paperwork, including forecasts, budgets, and action plans.
Ensure objectives for sales, costs, profits, guest satisfaction, and associate performance are met.
Attend, schedule, and conduct departmental meetings.
Keep the work area neat and organized and promptly report unsafe working conditions.
Ensure property operations meet audit standards.
Provide prompt and courteous service to support superior guest experiences.
Follow company safety standards, procedures, and applicable policies.