Travel Front Office Manager - Ski Resort

Bridgepoint, LLC • Park City, UT

6d • Onsite

About The Position

We are seeking an experienced, guest-focused Front Office Manager for a travel/task force assignment at a destination resort in Frisco, Colorado. The role oversees daily front desk operations, supports the team, and ensures an excellent guest experience in a seasonal resort setting. Candidates must have hotel front office leadership experience and experience in the ski industry or a destination resort environment. The position pays $31 per hour.

Requirements

• Previous experience as a Front Office Manager or in a similar hotel leadership role.
• Ski industry or destination resort experience is required.
• Beginner-level experience with Choice Advantage PMS is acceptable; candidates with little to no experience may be considered because the system is relatively easy to learn.
• Intermediate proficiency in Microsoft Excel and Microsoft Office Suite.
• Strong leadership, communication, and problem-solving skills.
• Excellent guest service and conflict-resolution abilities.
• Ability to adapt quickly and work independently in a task force environment.

Nice To Haves

• Experience working in seasonal hotels, ski resorts, or destination properties.
• Ability to manage front office operations in a fast-paced hospitality environment.
• Flexibility and willingness to support the property based on operational needs.

Responsibilities

• Oversee daily front desk operations and ensure smooth check-in and check-out procedures.
• Supervise, train, and support front desk staff to maintain excellent service standards.
• Handle guest inquiries, complaints, and service recovery situations professionally.
• Manage room assignments, reservations, and guest requests.
• Monitor front office performance and ensure proper shift coverage.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs.
• Maintain accurate guest records and ensure proper handling of payments and billing.
• Assist with daily reports, scheduling, and other administrative responsibilities.
• Ensure compliance with hotel policies, procedures, and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed