Front Office Lead, Multi Specialty (Sausalito), Full Time, Days

MarinHealth Medical Center•Sausalito, CA

About The Position

The Front Office Lead (FOL) provides day-to-day leadership and oversight for the practice’s Front Office Coordinator team, coordinating with the Lead Medical Assistant, Specialty Services Lead, and Practice Leader. The role supports physicians and patients by coordinating front-office work and serves as a primary assistant to the Practice Leader. In addition to regular Front Practice Coordinator duties, the FOL works with practice leadership and clinical staff to develop front-office programs and responsibilities. The FOL trains and supports front-office staff, assists with interviews and onboarding, coordinates assignments and staffing coverage, and helps improve practice operations and communication between front- and back-office teams. The role also supports billing, collections, authorizations, practice policies and best practices, staff huddles, reference materials, forms, and computer and telecommunications issues. The FOL helps ensure referrals and authorizations, recalls, deposits, and best-practice procedures are handled appropriately, and participates in hiring, reviews, and disciplinary processes for front-practice staff. This is a full-time, 40-hour-per-week position with an 8-hour day shift. The posted pay range is $25.00–$34.65 per hour. MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment; COVID-19 vaccination and boosters are strongly recommended, with medical or religious exemptions considered consistent with applicable law.

Requirements

High school diploma or GED certificate.
At least 1 year of lead experience in a medical office.
Experience with and proficiency in electronic medical records.
Outstanding Microsoft Office skills.
Demonstrated leadership skills.
Demonstrated punctuality, reliability, and professionalism.
Exceptional customer service skills.
Ability to multitask.
Knowledge of medical terminology.
Demonstrated expertise in tactful and professional communication.
Measles, mumps, varicella, and annual influenza immunizations are required as a condition of employment; medical or religious exemptions will be considered consistent with applicable law.

Nice To Haves

Experience using Allscripts and GPMS software.
Experience in surgery scheduling.

Responsibilities

Provide direct day-to-day oversight of the Front Office Team.
Train and teach new skills to new or less-experienced Front Office Coordinators, and follow up on front-practice responsibilities, insurance and collection questions, Meaningful Use indices, and pay-for-performance indices.
Assist with interviews and training new employees.
Become proficient in Allscripts and help clinicians and others use it effectively; keep abreast of new information and support Front Office Coordinators as needed.
Oversee Front Office Coordinator assignments and staffing coverage under the direction of the Practice Leader.
Work with the management team to improve the overall functioning of the practice.
Coordinate with the Lead Medical Assistant and Specialty Services Coordinator to manage and improve communication between the front and back practice and resolve communication problems.
Develop a schedule for Front Office side work.
Assist the Practice Leader with developing and implementing practice policies and best-practice procedures.
Assist the Practice Leader and Front Office Coordinators with billing concerns and collection issues.
Learn the practice authorization process and assist others in managing it.
Run the weekly staff huddle, prepare its agenda, follow up, and report to the Practice Leader.
Coordinate updates to the Quick Reference Guide, or designate someone to do so.
Assist Practice Management with developing forms and processes.
Assist the Practice Leader with computer and telecommunications issues.
Help ensure specialist referrals and authorizations are in place as needed, recalls are completed, best practices are followed, and deposits are completed properly.
Participate in hiring, reviews, and disciplinary processes for front-practice staff, providing feedback to physicians and the Practice Leader as needed.
Perform other duties as required or assigned.