Front Office Lead, Multi Specialty (Sausalito), Full Time, Days
About The Position
The Front Office Lead is a key member of the practice leadership team, coordinating with the Lead Medical Assistant, Specialty Services Lead, and Practice Leader. The role provides day-to-day leadership and oversight to the Front Office Coordinator team, helping coordinate front-office services for physicians and patients, and serves as a primary assistant to the Practice Leader. In addition to performing regular Front Practice Coordinator duties, the Front Office Lead works with the Practice Leader and clinical staff to develop front-office programs and duties. The position supports staff training, team coverage, practice operations, communications, compliance, billing and collections processes, and implementation of practice policies and best practices.
Requirements
- High school diploma or GED certificate.
- At least 1 year of lead experience in a medical office.
- Experience with and proficiency in electronic medical records.
- Outstanding Microsoft Office skills.
- Demonstrated leadership skills.
- Demonstrated punctuality, reliability, and professionalism.
- Demonstrated exceptional customer service skills.
- Ability to multitask.
- Knowledge of medical terminology.
- Demonstrated tactful and professional communication expertise.
Nice To Haves
- Experience using Allscripts and GPMS software.
- Experience in surgery scheduling.
Responsibilities
- Provide direct day-to-day oversight of the Front Office Team.
- Train and teach new or less experienced Front Office Coordinators; follow up on completion of front-practice responsibilities, insurance and collection questions, Meaningful Use indices, and pay-for-performance indices.
- Assist with interviews and train new employees.
- Learn and use Allscripts proficiently, and help clinicians and others in the practice use it effectively.
- Keep current with new information and provide support to Front Office Coordinators as needed.
- Oversee Front Office Coordinator assignments and staffing, under the direction of the Practice Leader, to ensure appropriate coverage.
- Work with the management team to improve the overall functioning of the practice.
- Coordinate with the Lead Medical Assistant and Specialty Services Coordinator to manage and improve communication between the front and back practice and resolve communication problems.
- Develop a schedule for Front Office side work.
- Assist the Practice Leader in developing and implementing practice policies and best-practice procedures.
- Assist the Practice Leader and Front Office Coordinators with billing concerns and collections issues.
- Learn the practice authorization process and assist others in managing it.
- Run the weekly staff huddle, including preparing the agenda, following up, and reporting to the Practice Leader.
- Coordinate updates to the Quick Reference Guide, or designate someone to do so.
- Assist Practice Management with developing forms and processes.
- Assist the Practice Leader with computer and telecommunications issues.
- Ensure that specialist referrals and authorizations are in place as needed, recalls are completed, best practices are followed, and deposits are completed properly.
- Participate actively in hiring, review, and disciplinary processes for Front Practice staff, providing feedback to physicians and the Practice Leader as needed.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
