Front Office Lead, Multi-Specialty Hub (Petaluma), Full Time, Days

MarinHealth•Petaluma, CA

6d•$25 - $35

About The Position

The Front Office Lead (FOL) is a member of the practice leadership team and coordinates with the Lead Medical Assistant, Specialty Services Lead, and Practice Leader. The role provides leadership and direct day-to-day oversight for the Front Office Coordinator team, helping coordinate its work to serve physicians and patients and serving as a primary assistant to the Practice Leader. In addition to regular Front Practice Coordinator duties, the FOL works with the Practice Leader and clinical staff to develop front-office programs and duties. The FOL trains and supports front-office staff, helps manage assignments and staffing, contributes to practice operations and communication, and assists with policies, procedures, billing, collections, authorizations, and technology. The role also supports hiring and staff performance processes and helps ensure practice processes are completed appropriately.

Requirements

High school diploma or GED certificate.
At least 1 year of lead experience in a medical office.
Experience with and proficiency in electronic medical records.
Outstanding Microsoft Office skills.
Demonstrated leadership skills.
Demonstrated punctuality, reliability, and professionalism.
Demonstrated exceptional customer service skills.
Ability to multitask.
Knowledge of medical terminology.
Demonstrated expertise in tactful and professional communication.

Nice To Haves

Experience using Allscripts and GPMS software.
Experience in surgery scheduling.

Responsibilities

Provide direct day-to-day oversight of the Front Office Team and coordinate work to serve physicians and patients.
Train new or less experienced Front Office Coordinators and follow up on completion of front-practice responsibilities, insurance and collection questions, Meaningful Use indices, and pay-for-performance indices.
Assist with interviewing and training new employees.
Learn and use Allscripts proficiently and help clinicians and other practice staff use it effectively.
Keep current with new information and provide support to Front Office Coordinators as needed.
Oversee Front Office Coordinator assignments and staffing, under the Practice Leader's direction, to ensure appropriate coverage.
Work with the management team to improve the overall functioning of the practice.
Work with the Lead Medical Assistant and Specialty Services Coordinator to improve communication between the front and back practice and resolve communication problems.
Develop a schedule for Front Office side work.
Assist the Practice Leader in developing and implementing practice policies and best-practice procedures.
Assist the Practice Leader and Front Office Coordinators with billing concerns and collection issues.
Learn the practice's authorization process and help others manage it.
Run the weekly staff huddle, including preparing its agenda, following up, and reporting to the Practice Leader.
Coordinate updates to the Quick Reference Guide, personally or through a designee.
Assist Practice Management with developing forms and processes.
Assist the Practice Leader with computer and telecommunications issues.
Ensure specialist referrals and authorizations are in place as needed, recalls are completed properly, best practices are followed, and deposits are completed properly.
Participate in hiring, review, and disciplinary processes for Front Practice staff and provide feedback to physicians and the Practice Leader as needed.
Perform other duties as required or assigned.