Front Office Intern

Sonesta International Hotels Corporation•Hilton Head, SC

1d•Onsite

About The Position

This is a supervised on-the-job training program where a student rotates through various jobs in the front office department to learn all aspects of operating and managing a hospitality operation. The internship may involve focusing on one particular area. Participants will learn and master job duties in Front Desk Operations, Concierge, Bell Services, Reservations, and PBX through rotation and cross-training.

Requirements

Currently pursuing a college degree.
Must speak fluent English.

Nice To Haves

Actively pursuing a degree in Hospitality, Business, or Recreation.
Undecided majors may also be considered.
Prior Hospitality or Resort Operation experience preferred.
Other languages preferred.

Responsibilities

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, and provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures.
Issue, control, and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management.
Respond appropriately to guest complaints and make appropriate service recovery gestures.
Book guest reservations, process cancellations, revisions, and updates.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform duties and projects as assigned, including guest room tours, concierge services, and special guests’ requests.