Front Office

Southern Michigan Pain Consultants•St. Joseph, MI

17h•Onsite

About The Position

Front Office at Southern Michigan Pain Consultants- St. Joseph Position Summary Love helping people and keeping things running like clockwork? Join our team where you’ll support our healthcare team with both front office and administrative tasks, making sure our patients get top-notch care from the moment they walk in. You’ll be the first point of contact for patients, providing exceptional service and keeping our office organized and efficient. Who We Are At Southern Michigan Pain Consultants (SMPC), we believe every day is an opportunity to make life better for our patients, our community, and each other. As a well-established, patient-focused pain care management team, we’re dedicated to providing compassionate, comprehensive care that restores daily function and brings hope to those living with chronic pain. We approach pain as the serious, ongoing condition it is, just like any other chronic illness. And we do it together, rooted in collaboration and support. If you’re looking to make a real difference while working alongside a team that values compassion, teamwork, and growth, this is the place for you. What You’ll Be Doing In this role, you’ll be an important part of providing exceptional patient care while helping us keep things organized and efficient. You’ll: Care for Our Patients You’ll be the friendly, professional face supporting our healthcare team - ensuring patient safety, bolstering office efficiencies, gathering important health info, and staying calm under pressure when emergencies arise. You’ll work closely with nurses and providers to make every patient’s experience smooth and positive. Be a Front Desk and Office Rockstar As the first point of contact for our patients, you’ll be delivering top-notch service in person, by phone, or online. From managing the lobby and multi-line phones to handling filing, data entry, and office tech, you’ll keep things organized and running like clockwork. Be an Integral Part of Our Team You’ll navigate our Electronic Medical Records (“EMR”) system and other software with ease, ensure patient and records confidentiality, and join staff meetings and team activities, helping our office stay connected, secure, and efficient.

Requirements

High school diploma (or equivalent)
Experience in a medical office, especially front desk duties
Comfortable with EMR software, Microsoft Office, and other basic office technologies
Excellent communication and customer service skills
Ability to stay calm under pressure
Ability to manage time effectively
Ability to handle multiple priorities with ease
Team player who can also work independently
Must be available to work scheduled hours, arrive on time, and be ready to work
Successful completion of a drug screen and criminal background check is required
Must maintain confidentiality and work effectively in a virtual office setting
Regular movement throughout the day - standing, bending, lifting, and assisting with patient positioning or transfers
Comfortable lifting up to 60 lbs and using moderate physical strength as part of daily duties
Ability to sit at a computer for extended periods
Adequate auditory and visual acuity to perform tasks safely and accurately

Responsibilities

Ensuring patient safety
Bolstering office efficiencies
Gathering important health info
Staying calm under pressure when emergencies arise
Working closely with nurses and providers to make every patient’s experience smooth and positive
Delivering top-notch service in person, by phone, or online
Managing the lobby and multi-line phones
Handling filing, data entry, and office tech
Navigating Electronic Medical Records (“EMR”) system and other software
Ensuring patient and records confidentiality
Joining staff meetings and team activities