Front Office
Averypartners•Buckhead, GA
•Onsite
About The Position
Call Center Customer Service Associate needed for a busy medical practice in Buckhead. Must be polished and bubbly. This position will be the first point of contact for patients, providing scheduling support, answering inquiries, and ensuring every caller feels heard, respected, and helped.
Requirements
- High school diploma or equivalent required.
- Prior customer service or call center experience in a medical or healthcare setting.
- Excellent verbal communication and active listening skills.
- Ability to multitask and remain calm under pressure.
- Proficiency with computer systems and scheduling software (EMR experience a plus).
Nice To Haves
- EMR experience a plus
Responsibilities
- Answer incoming calls and assist patients with scheduling, rescheduling, or canceling appointments.
- Provide accurate information regarding services, locations, and insurance requirements.
- Handle patient concerns with empathy and escalate issues when necessary.
- Maintain patient confidentiality and ensure accurate data entry into our electronic systems.
- Collaborate with clinical and administrative teams to ensure seamless patient care.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
