Excel Rehab and Sports (Clemson) - Front Office Coordinator

Alliance Residential Company • Clemson, SC

4d

About The Position

Excel Rehab and Sports, an Alliance Physical Therapy Partner, is seeking a full-time Front Office Coordinator for its outpatient clinic. The coordinator is the initial point of contact for patients and provides administrative support, serving as a liaison between clinic staff and patients. The role communicates company policies, procedures, and insurance information professionally and effectively, and follows compliance, Medicare, and HIPAA policies.

The position handles daily office administration, patient registration, insurance benefit verification, collection of required insurance co-payments, and documentation and reconciliation of the daily schedule. It also monitors phone calls and clinic visitors and provides professional customer service to support efficient clinic operations and a positive patient experience. Duties may be expanded to include other responsibilities deemed necessary by senior management.

Requirements

• High school diploma or GED.
• Basic computer skills, including proficiency with Microsoft Office and Outlook.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Nice To Haves

• Two years of experience in a medical office, customer service, or a similar business setting.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee collection of required insurance co-payments and patient registration.
• Document and reconcile the daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to support accurate, timely, and positive clinic communication, facilitation, and presentation.
• Follow compliance, Medicare, and HIPAA policies.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED