Front Office Clinic Assistant

Planned Parenthood Columbia Willamette • Vancouver, WA

21h • Onsite

About The Position

In this role, you'll help create a smooth, supportive experience for patients—from check-in to check-out. For many patients, you'll be the first person they meet—and your kindness, professionalism, and compassion help set the tone for their entire experience.

Requirements

• High school diploma or equivalent
• Bilingual Spanish skills
• 2+ years of experience in a customer service or high-volume environment
• Strong communication skills with diverse patients and coworkers
• Basic computer skills and comfort learning new systems
• Ability to stay organized and manage multiple priorities in a fast-paced environment

Nice To Haves

• Experience in a medical office or front desk setting
• Experience using electronic health records (EHR)
• Familiarity with insurance verification or healthcare scheduling

Responsibilities

• Welcome patients, check them in, and prepare visit paperwork
• Answer phones, schedule appointments, and assist with patient questions
• Enter and update patient information in the electronic health record (EHR)
• Verify insurance coverage and discuss payment or funding options
• Collect payments and complete daily balancing tasks
• Coordinate with clinical staff to keep appointments running smoothly
• Help maintain a welcoming, organized front office environment

Benefits

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with employer matching contributions
• Free, confidential counseling and support (EAP)
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED