Clinic Office Assistant

FirstHealth of the Carolinas, Inc. • Sanford, NC

11h • Onsite

About The Position

This role involves managing various administrative and patient-facing tasks within a clinic setting. Responsibilities include handling phone calls, scheduling appointments, managing patient information, verifying insurance, processing payments, and ensuring compliance with clinic policies and regulations.

Requirements

• Experience with practice management systems
• Office automation skills
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement
• Strong interpersonal and verbal communication skills
• Good organizational skills
• Committed to and demonstrates excellent customer service with dealing with all types of customers
• High school graduate.
• Three years of experience in a physician's office with medical billing experience may be accepted in lieu of formal training

Nice To Haves

• One year of technical college or certification preferred

Responsibilities

• Answers phones, routes calls and or takes accurate messages. Demonstrates a sense of urgency relating to patient's level of distress. Triages basic patient care nedds generating a telephone encounter depending upon the situation.
• Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc (MSPQ)
• Identifies barriers to communications.
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• Accurately and accordingly to policy, post payments.
• Reconciles all finacial data correctly and in compliance with clinic policy, both at the end of the day and the end of month

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED