Front Office Clinic Assistant (Float)

Planned Parenthood Columbia Willamette • Portland, OR

22h • Hybrid

About The Position

In this role, you'll support patients and clinic teams across multiple health centers, helping ensure every visit begins with a positive experience. You'll play an important role in ensuring patients receive consistent, high-quality service while supporting multiple clinics throughout the Portland Metro area. Daily hours and clinic assignments may vary based on operational needs.

Requirements

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Demonstrated computer proficiency and comfort learning new systems
• Strong communication and customer service skills
• Ability to adapt quickly to different clinic environments and workflows
• Comfort working independently and as part of a variety of teams
• Must reside within the Portland Metro area
• Must be able to travel to all PPCW health centers as scheduled
• Must have reliable transportation and active auto insurance

Nice To Haves

• Experience in a medical office or front desk setting
• Experience using electronic health records (EHR)
• Familiarity with insurance verification or healthcare scheduling
• Spanish language skills
• Experience working in multiple clinical settings

Responsibilities

• Welcome patients, check them in, and prepare visit paperwork
• Answer phones, schedule appointments, and assist with patient questions
• Enter and update patient information in the electronic health record (EHR)
• Verify insurance coverage and discuss payment or funding options
• Collect payments and complete daily balancing tasks
• Coordinate with clinical staff to keep appointments running smoothly
• Adapt quickly to different clinic teams, workflows, and patient populations

Benefits

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with employer matching contributions
• Free, confidential counseling and support (EAP)
• Ongoing training and development
• Mileage reimbursement
• Paid travel time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED