Front Office Associate - Float

RAYUS Radiology•Milwaukee, WI

17h•Onsite

About The Position

RAYUS Radiology is seeking a Float Front Office Associate to provide services to patients and referring professionals. The role includes answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This full-time position travels to multiple centers in the Milwaukee market and works Monday through Friday on various 8-hour shifts between 6:30 a.m. and 10:00 p.m. It includes up to five weekends per year, with Saturday and Sunday day shifts.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer calls efficiently and courteously, and direct phone calls to appropriate Center Team Members.
Serve as a liaison between imaging technologists and patients waiting for exams, relaying scanner-status and other clinic information.
Keep the front office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
Send patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders; verify orders against exam schedules.
Schedule referrals and walk-in patients, and ensure required authorizations are obtained.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify insurance coverage, pre-certify patient exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with Company guidelines.
Complete other tasks and projects as assigned.