Front Office Associate - Float

RAYUS Radiology•Wauwatosa, WI

1d•Onsite

About The Position

RAYUS Radiology is seeking a Float Front Office Associate to provide service to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This full-time position travels to multiple centers in the Milwaukee market and works Monday through Friday, with various eight-hour shifts between 6:30 a.m. and 10:00 p.m. The role includes up to five weekends per year, consisting of Saturday or Sunday day shifts. The associate performs patient registration, scheduling, and insurance-related duties. Responsibilities include checking in patients for imaging services, processing payments and copays, managing phone calls, coordinating with imaging technologists, maintaining the lobby and supplies, and handling patient records and imaging-related requests. The role also schedules exams and referrals, arranges patient transportation and accommodations when appropriate, verifies orders and insurance coverage, obtains authorizations, and facilitates requests for release of information. RAYUS Radiology describes its work as delivering clinical excellence and superior service to referring providers and patients through medicine, its team, technology, and services. DailyPay is available, contingent upon an initial set-up period.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer phones efficiently and courteously and direct calls to appropriate center team members.
Act as a liaison between imaging technologists and waiting patients, relaying scanner-status and clinic information.
Keep the front office lobby organized and assist with general office cleanup.
Order office supplies and maintain supplies of patient information sheets.
Push patient imaging via electronic interfaces.
Make patient appointment confirmation calls and provide preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders and verify that orders match scheduled exams.
Schedule referrals and ensure proper authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.