Front Office Assistant

Amplifon • Roseville, CA

7d

About The Position

Miracle-Ear is seeking a Front Office Associate to support clinic operations and store performance. The role manages customer intake, appointment scheduling, customer inquiries, administrative tasks, and routine hearing aid after-care. It also supports retail sales and marketing in partnership with the Hearing Care Professional. The position reports to the Area Manager.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $20.50 per hour. Applicants should submit applications online; they are asked not to contact or visit local stores about their application.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality customer experience.
• Coordinate, screen, and confirm appointments in person and by phone.
• Make outbound calls to potential and existing customers to support store performance.
• Monitor inventory, assist with billing and invoicing, and handle customer inquiries and walk-ins.
• Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED