Front Office Assistant

OSF HealthCare•Roanoke, IL

11d

About The Position

The Front Office Assistant provides customer service to patients, families, support systems, and other external customers, in person and over the phone. As the face of the office, the assistant helps create a patient-first environment and an excellent first impression of OSF’s services. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to meet patient needs; communicates with insurers to determine patient benefits; completes prior authorizations; handles incoming and outgoing patient calls; collects co-pays; and schedules patient appointments and procedures. The position is located in Roanoke, Illinois, and is scheduled Monday, Tuesday, and Friday from 0745 to 1615, for 24 hours per week. Expected pay is $17.66–$19.63 per hour; actual pay is determined by experience, skills, and internal equity.

Requirements

High school diploma or GED equivalent.
Customer service experience.
Typing, filing, and telephone skills.
Basic proficiency with Microsoft applications.
Excellent customer service skills.

Nice To Haves

Basic knowledge of medical terminology, ICD-10, and CPT codes.
Electronic Medical Record experience.

Responsibilities

Provide customer service to patients, families, their support systems, and other external customers in person and over the phone.
Perform reception and clerical duties in a medical practice front office.
Follow department guidelines for scheduling and registration.
Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs.
Communicate with insurance companies to determine patient benefits.
Complete prior authorizations.
Handle incoming and outgoing patient calls.
Collect co-pays.
Schedule patient appointments and procedures.