Front Office Assistant

Amplifon • McKinney, TX

5d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and help drive clinic performance through effective schedule management. Reporting to the Area Manager, this role supports the clinic team and helps customers reconnect with the emotions of sound. The position includes coordinating customer appointments, handling administrative and operational duties, supporting retail sales and marketing, and providing routine after-care services for hearing aid devices.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $18.50 per hour, with the opportunity to earn a $250 monthly bonus based on clinic goals.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality customer experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to drive appointments and support store performance.
• Monitor inventory and assist with billing and invoicing.
• Manage customer inquiries and walk-ins.
• Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Health Savings Account.
• Life insurance.
• Family hearing aid benefits.
• Paid Time Off (PTO).
• Paid holidays.
• Volunteer time off.
• Parental leave.
• Access to a Wellness Hub and Employee Assistance Program (EAP).
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED