Front Office Assistant
About The Position
Santa Cruz Community Health (SCCH) is seeking a Front Office Assistant to work at the Live Oak Health Center in Santa Cruz, California. The role is responsible for welcoming patients, managing check-ins, collecting payments, and maintaining accurate records in the electronic health system. The ideal candidate is organized, detail-oriented, and committed to creating a positive and professional experience for every patient. The position is full-time, hourly, and non-exempt. Some evening and Saturday availability is required. Bilingual English/Spanish ability is strongly preferred. The role reports to the Clinic Manager.
Requirements
- High school diploma or GED.
- Passion for supporting community-based care.
- Experience or strong interest in working in a clinic or healthcare-related setting.
- Availability to work some evenings and Saturdays.
- Excellent customer service, communication, and follow-through.
Nice To Haves
- Bilingual in English and Spanish.
- Bachelor’s degree in a related field.
- Familiarity with EHR systems and insurance plans.
- Understanding of HIPAA regulations and clinical processes.
Responsibilities
- Follow front office procedures and clinic policies.
- Accurately manage patient check-in, registration, and EHR documentation.
- Apply relevant federal and state regulations, including HIPAA.
- Provide timely, respectful, and patient-centered service.
- Communicate clearly and professionally, both verbally and in writing.
- Demonstrate initiative, attention to detail, and strong follow-through.
- Maintain a positive, team-oriented approach with staff and patients.
- Use sound judgment and critical thinking in daily tasks.
- Complete assignments accurately and on time.
- Maintain reliable attendance and punctuality.
Benefits
- Employer-subsidized medical, dental, vision, and life insurance.
- Optional pet insurance and other supplemental plans.
- Paid time off and holidays starting on day one.
- 401(k) plan with 2% automatic enrollment and 2% employer match.
- Wellness reimbursement and telecommuting stipend, as applicable.
- License and certification fee reimbursement, as applicable.
- For internal staff transitioning into the position, current benefits, tenure, PTO accruals, and retirement matching are retained as applicable, with no lapse in coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
