Front Office Assistant

Amplifon • Fayetteville, AR

6d

About The Position

Miracle-Ear, part of Amplifon, is seeking Front Office Assistants to help customers with hearing loss rediscover the emotions of sound. The role supports the customer journey, store administration and operations, and retail sales activities. It includes coordinating customer appointments, handling customer communications, maintaining records and customer data, assisting with store operations, supporting marketing efforts, and providing routine after-care for hearing aid devices.

The position is based on a Monday-to-Friday schedule from 8:30 a.m. to 5:00 p.m. Compensation is $18 per hour, with a monthly bonus opportunity. Applications must be submitted online for review by the regional team; candidates are asked not to visit or contact local stores.

Requirements

• High school diploma or equivalent.
• Administrative, reception, or customer service background.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Motivation to help drive sales goals.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting is preferred.

Responsibilities

• Support customer intake by setting appointment expectations and providing a quality customer experience.
• Coordinate, screen, and confirm appointments, communicating with customers in person and by phone.
• Make outbound calls to potential and existing customers to support customer appointments and store performance.
• Monitor inventory, assist with billing and invoicing, answer customer inquiries, and support walk-in customers.
• Maintain the customer database and office records, ensuring data accuracy and compliance with requirements for protected customer healthcare data.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in selling hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Benefits

• $18 per hour plus a monthly bonus opportunity.
• Work-life balance with Monday-to-Friday hours, 8:30 a.m. to 5:00 p.m.
• Continuous training, development, and support.
• Medical, dental, and vision insurance.
• Life insurance.
• Health Savings Account.
• 401(k) with employer match.
• Paid time off.
• Paid holidays.
• Volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED