FRONT OFFICE ASSISTANT

NORTH EAST MEDICAL SERVICES•San Francisco, CA

2d•$31 - $31•Onsite

About The Position

The Front Office Assistant will perform a variety of general clerical duties and special projects. This role will also provide exposure to insurance sales. The position requires greeting and checking in clients, contacting clients for follow-ups, scheduling appointments, answering phones, preparing and sending marketing materials, assisting in outreach projects, and responding to website inquiries. The role also involves complying with HIPAA protocols and obtaining proper consent. Additional duties may be assigned by a manager or supervisor.

Requirements

Completion of a high school diploma is required.
Must be proficient in computers.
Must have strong communication, customer service skills, and attention to detail.
Prior customer service experience required.
Must be able to fluently speak, read and write English.
Fluency in Chinese (Cantonese and/or Mandarin) and/or Vietnamese is required.

Nice To Haves

Associate degree or higher is preferred.
Prior experience with health insurance is a plus.
Interest in the field of health insurance sales.
Fluency in other languages is an asset.

Responsibilities

Greets and checks-in clients visiting the GHIA office with Medicare enrollment inquiries.
Contacts clients who have completed PTC (Permission To Call) consent to follow up with their Medicare and/or enrollment questions.
Schedules and maintains appointments to promote sales and enrollments.
Answers phone calls and respond to inquiries appropriately.
Calls clients to remind them of upcoming appointment and/or changes.
Assists in marketing events and information seminars.
Prepares and send out marketing materials for GHIA.
Assists in other outreach projects.
Reviews and responds to client inquiries received via GHIA website, or forwards to appropriate personnels.
Complies to HIPAA protocols and obtains proper consent.
Performs other job duties as required by manager/supervisor.