Front Office Assistant

Bayfront Health•Saint Petersburg, FL

11d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations at the Orlando Health Bayfront Imaging Center. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The position is PRN/Pool, with Saturdays and variable weekday shifts.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements; use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a commitment to excellence and engage in efforts to improve patient satisfaction.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable policies and legal standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the billing service as requested.