Front Office Assistant

OSF HealthCare•Peoria, IL

20d

About The Position

The Front Office Assistant provides customer service to patients, families, and their support systems, helping create a patient-first environment and a positive first impression of OSF services. The role performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. It works collaboratively with patients, providers, office staff, and insurance companies to meet patient needs. Duties also include contacting insurance companies to determine patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting copayments, and scheduling appointments and procedures. The position is located in Peoria, Illinois, and is scheduled for 36 hours per week: Monday, Tuesday, and Thursday from 8:00 a.m. to 5:30 p.m.; Wednesday off; and Friday from 7:30 a.m. to 5:00 p.m.

Requirements

High school diploma or GED equivalent.
Customer service experience.
Typing, filing, and telephone skills.
Basic proficiency with Microsoft applications.
Excellent customer service skills.

Nice To Haves

Basic knowledge of medical terminology, ICD-10, and CPT codes.
Electronic Medical Record experience.

Responsibilities

Provide customer service to patients, families, and their support systems in person and over the phone.
Perform reception and clerical duties in a medical practice front office.
Follow department guidelines for scheduling and registration.
Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs.
Contact insurance companies to determine patient benefits.
Complete prior authorizations.
Handle incoming and outgoing patient calls.
Collect copayments.
Schedule patient appointments and procedures.