Front Office Assistant

CPS • London, KY

1d

About The Position

The Front Office Assistant is the first employee patients see when they arrive at Commonwealth Pain & Spine and may be the last they see when leaving after an appointment. The role is expected to provide a friendly, compassionate experience and uphold the organization’s Mission, Vision, Values, and Patient Guarantees. The position supports patient check-in and check-out, appointment coordination, communications, and management of patient information and paperwork.

Requirements

• High school diploma or equivalent.
• Exceptional customer service skills.
• Strong computer and phone skills.
• Ability to present information effectively, respond to questions, and interact professionally with physicians, office managers, employees, insurance adjusters, case managers, employers, patients, and the general public.
• Ability to handle multiple simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
• Ability to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency.
• Physical ability to sit and stand, with occasional light to medium lifting; reasonable accommodation will be made in accordance with ADA rules and regulations.

Nice To Haves

• Knowledge of current basic medical terminology, coding, eligibility, and office procedures.
• EMR, KASPER, and INSPECT knowledge and experience.
• Medical front office experience.
• Pain management experience.

Responsibilities

• Greet patients, check them in, and update appointment status.
• Assist patients with completing intake forms and inspect forms for completeness and accuracy.
• Call patients with appointment reminders and reschedule appointments as needed.
• Answer telephone calls promptly and warmly, provide information or assistance, and transfer calls to the appropriate person or department.
• Establish and maintain positive relationships with referral sources.
• Check patients out, schedule re-evaluation visits and procedures, and present appointment cards.
• Enter pertinent patient information and notes into the EMR.
• Scan applicable patient paperwork.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED