Front Office Assistant - Eye Care

Community Health Centers of the Rutland Region•Rutland, VT

10d

About The Position

The Front Office Assistant provides the initial contact between patients and the office and coordinates patient care through scheduling, registration, file maintenance, and billing procedures. The role handles patient communications and records, supports accurate coding and charge entry, collects payments, and helps resolve billing questions. It requires protecting patient confidentiality, following office and safety procedures, using equipment properly, and contributing to a collaborative, productive team. The position is with Community Health, a primary care network offering services including wellness, dental, behavioral health, pediatric specialties, and walk-in Express Care.

Requirements

High school diploma or equivalent.
Prior office experience, preferably in a medical setting.
Basic computer skills.
Strong customer service skills.
Ability to provide information about office policies and procedures.
Ability to manage emergency situations calmly.
Strong decision-making skills.
Ability to interpret instructions and prepare records.
Ability to maintain patient confidentiality.

Nice To Haves

Basic medical terminology.

Responsibilities

Answer telephone calls, schedule appointments, direct calls to appropriate staff, greet customers, and provide appropriate information.
Direct customers to appropriate staff and register patients.
Enter or update patient information in the computer and verify patient demographics and insurance information at each visit.
Maintain files; prepare fee tickets and charts for patient visits; pull charts for the next day's visits; create new charts as needed; and file returned charts, reports, and other paperwork.
Open and distribute correspondence according to office policy.
Code diagnoses and procedures according to CPT and ICD-9 guidelines.
Collect patient payments, communicate with the Accounts Receivable Department as needed, and enter charge and payment information into the computer.
Assist with coding and error resolution and answer patient questions about bills.
Reconcile the daily batch and maintain patient confidentiality.
Participate in professional development and required meetings, contribute as a team player, and take on other assigned tasks.
Use equipment properly and safely, troubleshoot equipment, and make minor adjustments as needed.
Learn and practice safety procedures and follow service excellence guidelines.