Front Office Assistant - Eye Care

Community Health Centers of the Rutland Region•Rutland Town, VT

11d•$17 - $24

About The Position

Community Health is a primary care network offering wellness, dental, behavioral health, pediatric, and walk-in Express Care services. The Front Office Assistant provides the initial point of contact between patients and the office and coordinates patient care through scheduling, registration, file maintenance, and billing procedures. The role supports patient service, accurate records and billing, office operations, and patient confidentiality.

Requirements

High school diploma or equivalent.
Prior office experience, preferably in a medical setting.
Basic computer skills.
Strong customer service skills.
Ability to provide information about office policies and procedures.
Ability to manage emergency situations calmly and make sound decisions.
Ability to interpret instructions and prepare records.
Ability to maintain patient confidentiality.
Ability to use equipment properly and safely, troubleshoot equipment, and make minor adjustments.
Ability to learn and practice safety procedures.

Nice To Haves

Basic medical terminology knowledge.

Responsibilities

Answer telephone calls and direct them to appropriate staff.
Schedule appointments and greet customers, providing information and directing them to appropriate staff as needed.
Register patients and enter or update patient information in the computer.
Verify patient demographics and insurance information at each visit.
Maintain files and prepare fee tickets and charts for patient visits.
Pull charts for the next day's visits, assemble new charts as needed, and file returned charts, reports, and other paperwork.
Open and dispense correspondence according to office policy.
Code diagnoses and procedures according to CPT and ICD-9 guidelines.
Collect patient payments, communicate with the Accounts Receivable Department as needed, and enter charge and payment information into the computer.
Assist with coding and error resolution and help patients with billing questions.
Reconcile the daily batch.
Maintain patient confidentiality.
Participate in professional development and required meetings, contribute as a team player, and perform other assigned tasks.
Provide information regarding office policies and procedures and manage emergency situations calmly.
Use equipment properly and safely, troubleshoot equipment, make minor adjustments, and follow safety procedures.
Follow service excellence guidelines to help maintain a productive work team.