Front Office Assistant

Amplifon•Augusta-Richmond County, GA

14d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and contribute to store performance through effective schedule management. Reporting to the Area Manager, this role is a key part of the clinic team and helps customers reconnect with the emotions of sound. The position supports customers throughout their journey, including appointment coordination and confirmation, customer inquiries and walk-ins, routine hearing aid after-care, and preparation for appointments. It also supports store administration, including inventory, billing and invoicing, and maintaining accurate customer records in compliance with protected healthcare data regulations. The role partners with the Hearing Care Professional on marketing, promotions, social media initiatives, and sales of hearing aid accessories. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $18.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of administrative experience in a professional setting.
At least 2 years of experience in a direct customer support role.
At least 2 years of experience with appointment setting and customer database management.
Comfort handling inbound and outbound calls.
Proficiency in Microsoft Office and Windows.

Nice To Haves

Experience working in a healthcare setting.
Background in administration, reception, or customer service.
Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

Support customer intake by setting appointment expectations and delivering a quality customer experience.
Coordinate, screen, and confirm appointments in person and over the phone.
Make outbound calls to potential and existing customers to drive appointments and support store performance.
Monitor inventory and assist with billing and invoicing.
Manage customer inquiries and walk-ins.
Maintain the customer database accurately and comply with protected healthcare data regulations.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and participate in selling hearing aid accessories.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Health Savings Account.
Life insurance.
Family hearing aid benefits.
Paid Time Off (PTO).
Paid holidays.
Volunteer time off.
Parental leave.
Access to a Wellness Hub and Employee Assistance Program (EAP).
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.