Front Office Assistant
About The Position
Miracle-Ear is seeking a Front Office Associate to support its clinic team. The role manages customer intake, supports clinical operations, and helps drive store performance through effective schedule management. Reporting to the Area Manager, the Front Office Associate helps customers through their clinic experience and supports hearing care services. The position includes coordinating customer appointments, handling administrative and operational tasks, providing routine hearing aid after-care, and assisting with retail sales and marketing activities. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $19.50 per hour.
Requirements
- High school diploma or equivalent.
- At least 2 years of administrative experience in a professional setting.
- At least 2 years of experience in a direct customer support role.
- At least 2 years of experience with appointment setting and customer database management.
- Comfort handling inbound and outbound calls.
- Proficiency in Microsoft Office and Windows.
Nice To Haves
- Experience working in a healthcare setting.
- Background in administration, reception, or customer service.
- Motivation to help drive sales goals and contribute to a purpose-driven environment.
Responsibilities
- Support customer intake by setting appointment expectations and delivering a quality customer experience.
- Coordinate, screen, and confirm appointments in person and by phone.
- Make outbound calls to potential and existing customers to drive appointments and support store performance.
- Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
- Maintain the customer database, ensure data accuracy and privacy, and comply with protected healthcare data regulations.
- Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
- Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
- Prepare customer appointments and participate in the sale of hearing aid accessories.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Health Savings Account
- Life insurance
- Family hearing aid benefits
- Paid Time Off (PTO)
- Paid holidays
- Volunteer time off
- Parental leave
- Access to a Wellness Hub
- Employee Assistance Program (EAP)
- Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
