Front Office Assistant - Primary Care / Zephyrhills

Florida Medical Clinic•Zephyrhills, FL

5d•Onsite

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is full-time, Monday through Friday, 8:00 AM to 5:00 PM, in the Primary Care department at 36763 Eiland Blvd, Zephyrhills, Florida 33542. The posting states that the candidate must be bilingual and have medical experience.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.
Must be bilingual.
Must have medical experience.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Adhere to and assure compliance with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Demonstrate competence in using office equipment and technology, and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and actively engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with standards of regulatory and accrediting agencies.
Use supplies efficiently.
Assist Billing Service as requested.