Front Office Assistant - MOHS / Zephyrhills

Florida Medical Clinic•Zephyrhills, FL

6d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. The role works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This position is in the MOHS department and travels between two locations: Monday and Wednesday at 2100 Via Bella Blvd, Suite 101B, Land O’ Lakes, and Tuesday and Thursday at 38103 Market Square Dr., Zephyrhills. Friday is at the Zephyrhills location, which is subject to occasional change. The schedule is Monday through Thursday, 7:00 a.m.–4:30 p.m., and Friday, 8:00 a.m.–12:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Comply with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a Commitment to Excellence and actively engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist Billing Service as requested.