Front Office Assistant - Radiology / Zephyrhills

Florida Medical Clinic•Zephyrhills, FL

6d•Onsite

About The Position

The Front Office Assistant supports the daily operations of an ambulatory or physician office in the Radiology department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The position works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The role is located at 38135 Market Square Drive, Zephyrhills, Florida. The listed schedule is Monday, 8:00 a.m. to 5:00 p.m.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Comply with Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate a commitment to excellence and engage in efforts to improve the patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with applicable Orlando Health policies and federal, state, and local standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance/Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with standards of regulatory and accrediting agencies.
Use supplies efficiently.
Assist the Billing Service as requested.