Front Office Assistant

Amplifon•Centennial, CO

17d

About The Position

Miracle-Ear is seeking a Front Office Associate to manage customer intake, support clinical operations, and help drive store performance through effective schedule management. Reporting to the Area Manager, this role is a key part of the clinic team and helps customers reconnect with the sounds around them. Compensation is $19.50 per hour, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The position supports customers throughout their clinic journey, handles administrative and operational tasks, provides routine hearing-aid after-care, and partners with the Hearing Care Professional on sales and marketing activities. Miracle-Ear has operated for over 75 years and has more than 1,500 franchised and corporate-owned retail clinics across the U.S. It is part of Amplifon, which operates in 25 countries and has 20,300 employees worldwide.

Requirements

High school diploma or equivalent.
At least 2 years of administrative experience in a professional setting.
At least 2 years of experience in a direct customer support role.
At least 2 years of experience with appointment setting and customer database management.
Comfort handling inbound and outbound calls.
Proficiency in Microsoft Office and Windows.

Nice To Haves

Experience working in a healthcare setting.
Background in administration, reception, or customer service.
Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

Support the customer intake process by setting appointment expectations and delivering a quality customer experience.
Coordinate, screen, and confirm appointments in person and over the phone.
Make outbound calls to potential and existing customers to drive appointments and support store performance.
Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
Maintain the customer database, ensure data accuracy, and comply with protected healthcare data regulations.
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing-aid devices.
Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and participate in the sale of hearing-aid accessories.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Health Savings Account
Life insurance
Family hearing-aid benefits
Paid Time Off (PTO)
Paid holidays
Volunteer time off
Parental leave
Access to the Wellness Hub
Employee Assistance Program (EAP)
Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms