Front Office Assistant Manager

Hilton Grand Vacations • Payson, AZ

2d • Onsite

About The Position

Kohl's Ranch Lodge in Payson, AZ is now hiring an Assistant Front Office Manager. We are excited to offer an amazing opportunity to join our award winning team at Kohl’s Ranch Lodge in a casual, family friendly atmosphere that makes each stay here an inviting experience that leaves visitors wanting to come back for more. Our team strives to create a small town, family friendly environment for our team members, owners and guests by treating everyone we encounter with care and respect.

Requirements

• A minimum of one (1) year of experience in the customer service field is required.
• A minimum of six (6) months of supervisory experience in the customer service field required.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma or equivalent

Nice To Haves

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
• Proven ability to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together

Responsibilities

• Efficiently handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
• Alert management team of potential serious issues.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Check-in arriving guests and check-out departing guests.
• Assist Front Office Manager/Director with managing resort inventory.
• Assist with adjustment in departmental policies and procedures.
• Complete Front Desk accounting transactions including balancing end-of-day shift reports.
• Maintain vital hard copies of paperwork of daily operations, as needed.
• Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Ensure all pending arrival information is accurate.
• Check rates and prepare for upcoming arrival packets with necessary materials and information.
• Complete Front Desk Agent checklist.
• Perform property and room inspections.
• Make recommendations to management regarding development and corrective action plans.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED