Assistant Front Office Manager
EOS Hospitality•Southern Shores, NC
•Onsite
About The Position
The Assistant Front Office Manager supports the Front Office Manager in directing daily operations of the Front Office and Guest Services teams. This role oversees daily front desk operations to ensure guest satisfaction, staff efficiency, and high levels of service. They support the Front Office Manager as needed by resolving guest complaints, training staff and maintaining operational standards.
Requirements
- 2+ years of experience in a hotel/resort front office or similar setting
- Strong working knowledge of hotel PMS software, Opera preferred
- Strong organizational skills with exceptional attention to detail
- Excellent customer service and communications skills
- Flexibility to work evenings, weekends, and holidays, as well as occasional overnights as business requires
- Must know how to prioritize, delegate, and respond in a timely fashion
- Ability to work under pressure, multi-task, and stay focused while maintaining hospitality
- Ability to remain standing for up to 10 hours
- Ability to remain stationary in desk/meeting environment for up to 8 hours
- Ability to move up and down stairs occasionally
- Ability to move quickly based on guest needs
- Ability to communicate and exchange information effectively
- Ability to complete a satisfactory background check
Responsibilities
- Oversee daily front office operations, ensuring prompt, courteous, and efficient service
- Maintain a high level of guest service by providing support to Front Office and Guest Services teams
- Assist Front Office Manager in all administrative tasks as assigned
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions
- Ensure guests receive prompt, professional attention and are greeted upon arrival
- Respond appropriately to guest complaints
- Implement appropriate service recovery gestures to ensure total guest satisfaction
- Communicate to staff any VIP or special needs or requests and follow up on execution
- Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
- Conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
- Promote teamwork and quality service through daily communication and coordination with other departments
- Serve as manager on duty as required
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
