Assistant Front Office Manager

Loews Hotels•Nashville, TN

10d•Onsite

About The Position

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list! If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you!

Requirements

Bachelor’s Degree or relevant work experience required.
Minimum of two years guest service experience in hotel hospitality preferred.
Minimum one-year guest service leadership role preferred.
Experience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
Ability to stand for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

Manage daily operations of the Front Office Team.
Responsible for leading and delivering exceptional guest experience.
Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.
Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
Oversee room allocations based on guest preferences and coordinate with housekeeping.
Implement training programs while mentoring staff to foster professional growth.
Serve as the primary contact for internal and external inquiries.
Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
Prepare performance reports for management on operational effectiveness and guest feedback.
Collaborate on initiatives to promote hotel services and enhance operational efficiency.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.