Front Office Agent

TownePlace Suites by Marriott Charlotte Fort Mill • Fort Mill, SC

1d

About The Position

StepStone Hospitality is hiring a Front Office Agent to support its TownePlace Suites in Fort Mill, South Carolina. The position reports directly to the Front Desk Supervisor and the General Manager. The agent supports hotel operations by assisting guests with registration, reservations, payments, communications, and information about hotel services and local amenities. The role requires a thorough working knowledge of each shift, including night audit, and accurate use of office software.

Requirements

• Complete projects and assignments thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and be open to change.
• Take responsibility for personal growth and development.
• Understand and communicate the StepStone Mission and core values.
• Express ideas and convey information clearly, effectively, and professionally.
• Actively listen to others.
• Communicate company information, decisions, or problems to appropriate parties in a timely manner.
• Be able to lift and pull a minimum of 20 pounds.
• Be able to push, bend, stoop, reach upward, and perform tasks requiring manual dexterity.
• Have hearing, writing, and typing abilities.

Responsibilities

• Register guests and assign rooms.
• Issue room keys and provide escort instructions to a Guest Service Agent or directly to the guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries about hotel services, guest registration, and shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and rates.
• Compute bills, collect payments, and make change for guests.
• Make, confirm, and cancel reservations through all communication avenues.
• Post charges such as room, food, liquor, or telephone charges to guest bills if the interface is inoperable.
• Make reservations for guests for transportation or entertainment.
• Deposit guest valuables in the hotel safe deposit box.
• Use various office software accurately.
• Maintain full working knowledge and expertise of each shift, including night audit.
• Complete other duties as assigned.

Benefits

• Various medical, vision, and dental plan options
• Basic life insurance provided
• Voluntary short-term and long-term disability coverage
• Hotel associate and friends-and-family discounts
• Pet insurance options
• Voluntary life, AD&D, critical illness, hospital indemnity, and accident coverage
• 401(k) match
• Paid time off
• Leadership training programs and mentorships
• Competitive salaries
• Employee Assistance Program
• Professional growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed