Front Office Administrator

MPSW•El Paso, TX

1d•Onsite

About The Position

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how. At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here. The Opportunity Fast growing El Paso, TX commercial HVAC office seeks a Front Office Administrator with an emphasis in customer service and a positive, upbeat, can-do attitude. This person must work well in high-call volume, fast paced multi phone line sales environment. Customer Service and excellent people skills a MUST. Position requires a high level of correspondence with sales team and with customers & vendors. Must be proficient in Microsoft applications and be able to work well with others.

Requirements

Five (5) years of experience in a high-volume phone call environment
Proficient PC skills including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Nice To Haves

HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Bilingual, a plus

Responsibilities

Responsible for answering phones, seeking out an associate who will assist customers, not just forward to extensions and Voicemail.
Accountable for up-keep of daily “in/out of office” and communicating this with inbound callers
Sort, open and distribute mail daily
Maintain the conference room scheduling
Ordering office supplies, receiving and distribution
Responsible for clerical and administrative support including faxing, copying and data entry as needed.
Ability to multi-task, prioritize and strong organizational skills are essential.
Experienced in customer service, enjoy working both independently and in a fast-paced sales team environment.
Performs other duties as assigned.
Execute event planning and customer events
Flexibility to work overtime/ weekends, as required.