Front Office Administrator

Zenetec Collision • Markham, ON

6d • Onsite

About The Position

Zenetec is Barrie’s leading Automotive Repair Centre, and we are looking for a friendly, professional, and reliable person to join our team. As a Front Office Administrator, you will be the first point of contact for our customers, and you will play a vital role in ensuring their satisfaction and loyalty.

Requirements

• Experience in Front Office Administration and/or Customer Support
• Customer-oriented mindset and experience in retail, sales, service, or hospitality
• Dependability, reliability, and attention to detail
• Strong phone and listening skills
• Organization, problem-solving, and time-management skills
• Computer literacy and proficiency in software applications
• High school diploma or equivalent
• Valid G driver’s license and clean driving record

Nice To Haves

• Familiarity with automotive repair processes and terminology

Responsibilities

• Welcome customers with a smile and a positive attitude
• Provide top-notch customer service and answer any questions they may have
• Build trust and rapport with customers and maintain long-term relationships
• Schedule appointments for vehicle estimates, repairs, and follow-ups
• Manage customer accounts, records, and documents
• Handle incoming phone calls and emails from customers and vendors
• Receive and organize parts deliveries
• Work in a fast-paced environment and juggle multiple tasks
• Use the right tools and methods to provide accurate and complete information

Benefits

• Paid training and personal growth opportunities
• Group benefits (full-time)
• Positive and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED