Front Office Administrator

Boulder Longevity Institute • Boulder, CO

18h • Onsite

About The Position

Boulder Longevity Institute (BLI) stands at the forefront of cutting-edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our direct-pay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare- we're creating it.

We are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.

Requirements

• Strong experience in front desk, administrative, or client-facing roles
• Excellent organizational and multitasking skills
• Strong verbal communication skills (phone and in-person)
• High attention to detail, especially with scheduling and documentation
• Ability to manage a fast-paced, high-touch office environment
• Must be able to work on-site in Boulder
• Strong understanding of confidentiality and discretion, particularly in a healthcare setting
• Commitment to maintaining healthcare privacy standards

Nice To Haves

• Experience in medical office, concierge, or patient coordination roles
• Familiarity with EMR systems, CRM tools, or scheduling platforms
• Background in healthcare or wellness environments
• Comfortable handling client questions and coordinating next steps

Responsibilities

• Greet and check in clients, creating a professional and welcoming environment
• Manage daily scheduling, appointment confirmations, and calendar coordination
• Oversee client flow, including room assignments and provider scheduling support
• Handle payments, basic billing coordination, and front desk transactions
• Maintain a clean, organized, and efficient front office environment
• Act as the central point of coordination for daily clinic operations
• Manage appointment booking, rescheduling, and cancellations
• Ensure accuracy and completeness of client records in the EMR system
• Support onboarding by collecting required documentation and information
• Maintain organized systems for client tracking and follow-up tasks
• Ensure no gaps in scheduling, documentation, or communication
• Respond to incoming inquiries (phone, text, email) in a timely and professional manner
• Provide clear, helpful information about services and next steps
• Support follow-up communication for scheduling and appointment readiness
• Escalate more complex or consultative conversations when appropriate
• Work closely with providers and operations to support daily clinic flow
• Communicate scheduling updates, delays, or client needs in real time
• Ensure smooth transitions from check-in to appointment to check-out
• Update lead and client status in CRM systems
• Maintain accurate records and flag any issues to leadership

Benefits

• Competitive pay
• PTO
• Sick leave
• 12+ paid holidays (including a week around Christmas and New Year's)
• In-house health benefits: curbside provider consultations, yearly full lab panel, supplements, peptides, and discounted BLI services
• Resources are available to help employees establish pre-tax contributions to an HSA and access Traditional Health Insurance.
• Access to the Human Optimization Academy, quarterly InBody scans, infusion therapy, and more
• Performance-based contribution bonuses eligible after one year
• Professional growth and development opportunities in a rapidly expanding field.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed