Front Office- Administrative
About The Position
Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system. Checks in and out patients in a timely, accurate and professional manner. Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card. Obtain signatures for form and documents and scan all required documents into EMR system. Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort. Collects co-payments from patients. Post payments from patients. Courteously answers calls, forwards to appropriate team member and accurately documents messages. Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed. Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients. Effectively manage special projects and other tasks as assigned. Performs other duties as required.
Requirements
- Bilingual, Preferred Language English, and Spanish or Creole
Responsibilities
- Greet patients, ascertain purpose of visit, and confirm or update demographics and insurance in EMR system.
- Check in and out patients in a timely, accurate and professional manner.
- Verify eligibility for all walk-ins, obtain proof of eligibility, make copies of picture ID, and of front/back of insurance card.
- Obtain signatures for forms and documents and scan all required documents into EMR system.
- Respond to questions, provide guidance to patients and anticipate patient needs; be accountable for their comfort.
- Collect co-payments from patients.
- Post payments from patients.
- Answer calls courteously, forward to appropriate team member and accurately document messages.
- Schedule, cancel and reschedule regular, missed and follow-up appointments.
- Schedule patient transportation as needed.
- Call and confirm appointments; unconfirmed for day of and for the following day.
- Conduct follow-up calls as needed to check on patients.
- Effectively manage special projects and other tasks as assigned.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
