PT Customer Service 6a-4pm #11109

Clark Holdings Inc. / Tim Hortons•Buffalo, NY

4d•$16 - $17•Onsite

About The Position

Clark Holdings Inc. is seeking friendly and energetic part-time Front of House (FOH) Team Members for its Tim Hortons restaurant at 4301 Genesee St in Cheektowaga. The role offers flexible morning shifts listed as 6 a.m.–2 p.m., 7 a.m.–3 p.m., and 8 a.m.–4 p.m., and includes working a weekend day. The primary objective is delivering outstanding customer service and creating exceptional guest experiences in a fast-paced restaurant environment.

Requirements

Excellent customer service skills and a friendly, welcoming attitude.
Ability to work in a fast-paced environment with a sense of urgency.
Strong communication and interpersonal skills.
Ability to work as part of a team with multiple employees.
Attention to detail and ability to process orders accurately.
Ability to stand for prolonged periods and perform the physical tasks described, including stooping, bending, kneeling, crouching, reaching, twisting, and lifting, carrying, pushing, or pulling light to moderate weights from under 5 to 50 pounds.
Ability to use a cash register system and electronic devices, including repetitive hand movements and fine coordination.
Ability to communicate verbally and use and wear a headset for extended periods to take and process customer orders.
Regular and predictable attendance.

Responsibilities

Maintain a clean and inviting dining room and parking lot, and wear proper attire.
Follow REV procedures to ensure coffee and other products are fresh and accurate.
Provide friendly, attentive customer service and maintain product knowledge.
Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy by repeating customer orders and verifying delivered products.
Greet customers promptly and warmly within five seconds at the front counter and drive-thru.
Work efficiently to meet speed-of-service targets and customer needs.
Follow operational standards and guidelines for product preparation.
Prepare products accurately by following the order monitor.
Communicate showcase and product needs to help ensure product availability.
Monitor and record temperatures of required products.
Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Follow restaurant policies, procedures, and standards, including hand-washing and sanitation requirements.
Complete assigned sanitation tasks.
Comply with occupational health and safety legislation and safe work practices, and use required personal protective equipment.
Promptly report injuries, accidents, unsafe conditions, and health and safety contraventions to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Assist with training new employees.