Front of House Team Member

Wonder•New York, NY

2d•$15 - $17•Onsite

About The Position

At Mighty Quinn’s, a Wonder restaurant, the Front of House (FOH) Team Member helps deliver exceptional food and hospitality by providing friendly, efficient service and creating an outstanding guest experience. Team members are cross-trained across multiple stations, including cutter, sides, cashier, and expeditor, to support restaurant operations and guest service. The role is based at MQ Greenwich BBQ and is offered full-time or part-time. Pay is $15.00 per hour plus tips after the training period; training lasts four weeks and pays $17.00 per hour. FOH Team Members complete opening, shift, and closing duties, maintain the dining room and service areas, prepare and stock stations, process customer purchases, and coordinate clearly with kitchen and team members. The position requires weekend availability, the ability to work on one’s feet for a full shift, and the ability to lift 50 pounds. Benefits may vary by state and hours worked.

Requirements

At least 6 months of experience in a fast-paced kitchen or customer-facing role.
Ability to work with speed, accuracy, and strong attention to detail.
Solid organizational skills, clear verbal communication, and ability to follow directions.
Team-oriented attitude and basic knowledge of food safety and sanitation practices.
Willingness to learn multiple stations and cross-train.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift 50 pounds.
Ability to stand for a full shift while working.
Ability to frequently bend, stoop, kneel, crouch, reach, and lift.
Weekend availability.
Food Handler Certification, or willingness to obtain it if required by state, county, or local health departments.

Responsibilities

Set up the line and prepare it for service.
Provide direct customer service and ensure food orders are prepared accurately and on time.
Process customer purchases through register transactions, including cash and credit-card payments.
Clean and maintain the dining room and service areas.
Break down and clean the service line and its equipment.
Complete applicable opening duties, including arranging the dining room, stocking supplies, setting up service stations, preparing tea and other items, and readying equipment for the day.
Provide accurate, friendly, and efficient service throughout the shift.
Communicate orders clearly and concisely to back-of-house team members.
Perform POS functions and cash handling accurately.
Answer customer questions and handle challenging situations patiently and professionally.
Communicate questions and challenges to team members and Line Leaders.
Complete closing duties, including cleaning floors, equipment, glass, drains, sinks, and surfaces; restocking the line and register; preparing backups; and storing food appropriately.
Perform other tasks customarily required of a front-of-house food service employee.
Work cooperatively with coworkers and maintain a willing attitude to go above and beyond for guests.
Inform a Line Leader when a task needs attention and cannot be completed.