Front of House - Shift Lead
About The Position
The Front of House Shift Lead at Harriet’s Hamburgers supervises and supports the front-of-house team during assigned shifts. The role combines leadership, guest service, and operational responsibilities to help maintain excellent service, smooth operations, and a positive, efficient, and hospitable restaurant environment. The Shift Lead may open or close the restaurant, assist with scheduling and timekeeping, train and coach team members, handle guest issues, and support cash handling and register operations. The role also involves coordinating with the kitchen and management team and maintaining company standards for service, cleanliness, inventory, team management, organization, and safety.
Requirements
- Minimum 2 years of experience in restaurant operations, preferably in a supervisory or leadership role.
- Strong leadership, coaching, and team development skills.
- Excellent communication and problem-solving abilities.
- Ability to motivate and inspire a team to deliver outstanding service.
- Knowledge of front-of-house operations, cash handling, and customer service best practices.
- Flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Experience in a high-volume, fast-paced restaurant environment.
- Familiarity with POS systems and basic administrative tasks.
- Passion for hospitality, teamwork, and personal growth.
Responsibilities
- Lead the front-of-house team during assigned shifts, ensuring high standards of guest service and operational efficiency.
- Open or close the restaurant according to company procedures.
- Assist with scheduling, timekeeping, and daily operational tasks as assigned.
- Train, coach, and mentor FOH team members to promote skill development and growth.
- Ensure compliance with company standards in guest service, cleanliness, inventory, and team management.
- Handle guest issues promptly and professionally to ensure a positive dining experience.
- Collaborate with the kitchen and management team to maintain smooth communication and workflow.
- Support cash handling, register operations, and financial accuracy during the shift.
- Monitor and maintain FOH cleanliness, organization, and safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
