Front of House - Shift Lead

THE DURBAN GROUP • Charlotte, IA

10d • $19 - $21

About The Position

The Front of House Shift Lead at Harriet’s Hamburgers supervises and supports the front-of-house team during assigned shifts. The role combines leadership, customer service, and operational duties to help ensure excellent guest service, smooth operations, and adherence to company standards. The Shift Lead helps maintain a positive, efficient, and hospitable restaurant environment.

Requirements

• Minimum 2 years of experience in restaurant operations, preferably in a supervisory or leadership role.
• Strong leadership, coaching, and team development skills.
• Excellent communication and problem-solving abilities.
• Ability to motivate and inspire a team to deliver outstanding service.
• Knowledge of front-of-house operations, cash handling, and customer service best practices.
• Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Experience in a high-volume, fast-paced restaurant environment.
• Familiarity with POS systems and basic administrative tasks.
• Passion for hospitality, teamwork, and personal growth.

Responsibilities

• Lead the front-of-house team during assigned shifts, ensuring high standards of guest service and operational efficiency.
• Open or close the restaurant according to company procedures.
• Assist with scheduling, timekeeping, and daily operational tasks as assigned.
• Train, coach, and mentor FOH team members to promote skill development and growth.
• Ensure compliance with company standards for guest service, cleanliness, inventory, and team management.
• Handle guest issues promptly and professionally to ensure a positive dining experience.
• Collaborate with the kitchen and management team to maintain smooth communication and workflow.
• Support cash handling, register operations, and financial accuracy during the shift.
• Monitor and maintain FOH cleanliness, organization, and safety standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed