Shift Leader - Front of House

Chick-fil-A North Haven•North Haven, CT

11d•$23 - $26

About The Position

The Front of House Shift Leader leads Front of House, Drive-Thru, and guest experience operations, working to create an exceptional guest experience and help the restaurant perform at its best. The role involves planning and running shifts, making real-time operational decisions, maintaining service and safety standards, and using performance data to identify opportunities. The Shift Leader coaches and develops Team Members and Leaders, supports training, onboarding, and hiring, and helps build a culture of growth, product knowledge, generosity, and stewardship. The position offers opportunities to develop leadership skills and gain experience operating a multi-million-dollar restaurant.

Requirements

2–4 years of leadership experience, preferably in hospitality, food service, retail, or another fast-paced environment.
Strong communication, organization, and time-management skills.
Strong problem-solving and analytical abilities.
Confidence coaching, giving feedback, and leading difficult conversations.
Goal-oriented, self-directed, and results-focused mindset.
Ability to thrive in a fast-paced environment.
Genuine passion for developing people and building relationships.
Willingness to master every position in the restaurant.
Unquestionable integrity and a servant-leadership mindset.

Nice To Haves

A college degree or significant progress toward one is preferred.

Responsibilities

Lead Front of House, Drive-Thru, and guest experience operations.
Plan each shift and position the team for success.
Set goals and expectations through daily huddles and communication.
Monitor speed of service, hospitality, accuracy, and overall performance.
Make real-time decisions to keep restaurant operations running smoothly.
Ensure opening, closing, breaks, cash handling, cleanliness, and safety standards are followed consistently.
Coach Team Members and Leaders through clear, consistent feedback.
Build a culture of growth, product knowledge, excitement, generosity, and stewardship.
Identify and develop emerging leaders.
Support training, onboarding, and hiring efforts.
Recognize strong performance and address opportunities for improvement.
Create an environment where people feel empowered to learn, contribute, and grow.
Use sales, labor, customer experience, and operational data to identify opportunities.
Hold self and team accountable to goals and standards.
Improve systems, efficiency, and execution through LEAN and stewardship practices.
Bring solutions and new ideas to the leadership team.
Uphold Chick-fil-A standards, policies, and the restaurant’s vision.
Maintain food safety, cleanliness, cash, and operational standards.
Lead with integrity, accountability, and a servant-leadership mindset.
Master every position in the restaurant.