Shift Leader - Front of House

Chick-fil-A North Haven•North Haven, CT

10d

About The Position

The Front of House Shift Leader leads Front of House, Drive-Thru, and guest experience operations during a shift. The role involves planning and positioning the team, communicating goals, monitoring service and operational performance, making real-time decisions, and ensuring consistent execution of opening, closing, breaks, cash handling, cleanliness, and safety standards. The Shift Leader coaches and develops Team Members and Leaders, supports training, onboarding, and hiring, recognizes strong performance, and helps identify emerging leaders. The role also uses sales, labor, customer experience, and operational data to improve performance, systems, efficiency, and execution while upholding Chick-fil-A standards and the restaurant’s vision. This position offers opportunities to build leadership skills and gain experience operating a multi-million-dollar restaurant.

Requirements

2–4 years of leadership experience, preferably in hospitality, food service, retail, or another fast-paced environment.
Strong communication, organization, and time-management skills.
Strong problem-solving and analytical abilities.
Confidence coaching, giving feedback, and leading difficult conversations.
A goal-oriented, self-directed, and results-focused mindset.
Ability to thrive in a fast-paced environment.
Passion for developing people and building relationships.
Unquestionable integrity and a servant-leadership mindset.

Nice To Haves

A college degree or significant progress toward one is preferred.
Leadership experience in hospitality, food service, retail, or another fast-paced environment is preferred.

Responsibilities

Lead Front of House, Drive-Thru, and guest experience operations.
Plan each shift and position the team for success.
Communicate goals and expectations through daily huddles and other communication.
Monitor speed of service, hospitality, accuracy, and overall performance.
Make real-time decisions to keep restaurant operations running smoothly.
Ensure opening, closing, breaks, cash handling, cleanliness, and safety standards are consistently followed.
Coach Team Members and Leaders through clear, consistent feedback.
Build a culture of growth, product knowledge, excitement, generosity, and stewardship.
Identify and develop emerging leaders.
Support training, onboarding, and hiring efforts.
Recognize strong performance and address opportunities for improvement.
Create an environment where people can learn, contribute, and grow.
Use sales, labor, customer experience, and operational data to identify opportunities.
Hold self and team accountable to goals and standards.
Improve systems, efficiency, and execution through LEAN and stewardship practices.
Bring solutions and new ideas to the leadership team.
Uphold Chick-fil-A standards, policies, and the restaurant’s vision.
Maintain food safety, cleanliness, cash, and operational standards.
Lead with integrity, accountability, and a servant-leadership mindset.
Master every position in the restaurant.