Front of House Manager

O'Reilly Hospitality Management LLC • Springfield, MO

75d • Onsite

About The Position

This position is for a Front of House Manager at a new restaurant concept coming soon in Springfield, proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). OHM is a forward-thinking and growing company that offers opportunities to engage passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach. They are committed to empowering Team Members at all levels and seek supportive, collaborative, and detailed-oriented people to join their team.

Requirements

• Previous front-of-house management experience in food service or restaurant settings required.
• Proficiency in Microsoft Office Suite and common POS systems.
• Proficient with Microsoft Office Suite (Word, Excel).
• Knowledgeable in restaurant operations: food planning, purchasing, sanitation, security, personnel management, and reporting.
• Pleasant, professional appearance and demeanor.
• Strong leadership, organizational, and communication skills.
• Ability to motivate and foster teamwork to meet food and service standards.
• Skilled in problem-solving and resolving operational issues efficiently.
• Ability to multitask and prioritize under pressure.
• Excellent verbal and written communication skills.
• Diplomatic approach to working with a variety of personality types.
• Ability to deliver results and maintain a positive community reputation.

Nice To Haves

• Bachelor’s degree preferred, but not required.
• Minimum two years of restaurant management experience preferred.

Responsibilities

• Lead, train, and mentor FOH staff, including recruitment, hiring, coaching, development, evaluations, and progressive discipline.
• Collaborate on the creation, management, and operation of departmental budgets and expense plans.
• Execute all front-of-house functions during opening and/or closing shifts, including guest relations, staff supervision, POS system operation, ambiance, and quality assurance of food and beverage items.
• Drive sales, service steps, and guest satisfaction.
• Enforce compliance with employment policies, ensure restaurant cleanliness, and maintain guest safety.
• Direct work for team members by setting hours, weekly schedules, and assigning tasks.
• Create a fun, safe environment through contests, theme nights, and incentives aligned with company values.
• Practice safe food handling procedures and oversee staff adherence.
• Demonstrate strong knowledge of food, liquor, beer, and wine; teach specifications to team members.
• Maintain a guest-first focus with excellent service standards.
• Support team member recognition and engagement programs.
• Set and communicate goals with the team; track and monitor progress to financial and personal targets.
• Clarify roles, responsibilities, and expectations for staff.
• Ensure compliance with safe alcohol serving certifications and guidelines.
• Conduct line checks before each shift (tasting items, checking temperatures/portions, verifying utensils).
• Monitor ticket times and maintain efficient service flow.
• Assist with inventory, ordering, and control of liquor, beer, wine, and food.
• Manage liquor and labor costs in alignment with P&L goals.
• Maximize productivity while balancing guest needs.
• Embrace O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, and Safety culture.
• Perform other duties as assigned.

Benefits

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!
• Earned wage access through DailyPay on day one!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree