Front of House Manager - Theatre
Theodore Roosevelt Medora Foundation•Medora, ND
•Onsite
About The Position
The Front of House Manager - Theatre is primarily responsible for training, scheduling, and supervising Medora Musical front of house staff. The manager ensures excellent customer service and guest safety while resolving guest problems at the Burning Hills Amphitheatre (BHA), Old Town Hall Theatre, and Townsquare Showhall. The role also supervises theater operations staff and nightly volunteers, coordinates volunteer assignments, and supports safe and well-organized theatre operations.
Requirements
- Previous theater front of house experience is required.
- Excellent verbal and written communication skills.
- Be reliable, ready, and on time for every shift.
- Provide outstanding guest service.
- Be willing to wear a headset and respond quickly when needed.
- Ability to operate a POS system or willingness to learn.
- Math skills sufficient to make customer change quickly and accurately.
- Fluency in English.
- Ability to stand and move for extended periods.
- Ability to work long hours and be available for evenings, weekends, and holidays as required.
- Physical ability to talk, hear, coordinate hand and eye movements, stand, walk, use hands and arms repetitively, and grasp continuously; occasionally push, pull, stoop, bend, lift, and carry up to 50 pounds.
- Visual acuity to determine accuracy and details, transcribe data, assess neatness and thoroughness, and assess workplace safety for oneself and guests.
Nice To Haves
- Previous guest service experience.
- Bilingual ability.
Responsibilities
- Schedule and supervise staff for all front of house positions at the Burning Hills Amphitheatre.
- Review and verify front of house employees’ weekly timesheets and deliver them to accounting staff in accordance with TRMF policy.
- Ensure excellent customer service and guest safety at the BHA, Old Town Hall Theatre, and Townsquare Showhall.
- Coordinate with the Volunteer Programs Director to assign volunteers to their nightly duties.
- Know the placement of emergency equipment and the location of emergency personnel before each show.
- Follow and be familiar with BHA safety procedures and protocols.
- Participate in workplace safety meetings.
- Maintain inventory of necessary equipment and supplies.
- Train and supervise theater operations staff and nightly volunteers.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
